|
Austin, TX
78726, (512) 809-1413
Q. What if a
painting I am looking
for is not on your website?
A.
Our artists can paint
hundreds of paintings
that are not listed here.
If you do not find a specific
painting, please contact
us at sales@arielartgalleries.com.
Include the name of the
painting and the artist. Please note that we respect the artist copyright
laws; therefore, we will
only reproduce works of
art where the artist has
been deceased at least
70 years.
Q. Do you also
supply frames?
A.
Yes, we will also frame
your painting. We will
be adding frames to our
online inventory soon.
We will be happy to send
you a selection of frames
via email.
Q.
How are personal portraits
created?
A. Portraits can be created from your high-quality
photos. Remember, this
is your own personal heritage
we are creating for you
and we want you to be
100% satisfied.
Each portrait commissioned
is given the utmost attention
by our professional artists.
The techniques used are
much the same as those
used by the original master
artists of long ago.
They are original paintings,
in oil, on canvas.
They are not electronic
or digital reproductions
with simple overlays of
paint. Each brush
stroke is painted, from
empty canvas to final
portrait, by our artists'
hands to create your personal,
precious masterpiece.
Q.
How long before I receive
my painting?
A.
All orders are
processed once payment
has been sanctioned. We
are usually able to ship
within 10 - 21 days of
receipt of order, depending
on whether your order
is in stock. We pride
ourselves on the high
quality customer service
we provide and promise
to keep you advised of
your anticipated shipping
date.
Q.
How long before I receive
my portrait?
A.
All orders are processed
once payment has been
sanctioned and your photograph
has been received. A digital
photo will assist with
the process. We are usually
able to ship within 8-10
weeks after receipt of
order. We pride ourselves
on the high quality customer
service we provide and
promise to keep you advised
of your anticipated shipping
date.
Q. How is my
order sent?
A.
Wherever possible we use
USPS or UPS. Paintings
are usually in transit
for 2/3 days. Both USPS
and UPS have the benefit
of an on-line tracking
system via their website.
This means that once your
shipment has been collected
we can contact you with
the airway bill information
so that you are able to
track delivery of your
painting.
Q. How do I pay?
A.
We accept checks, money
orders, and most major
credit cards. Credit card
payments are processed
online via secure server
PayPal. It
takes just two minutes
to sign up. Paypal is
used by over 20 million
people worldwide.
Your
details
are not recorded by our
website. Our payment processor
normally processes transactions
in real time and your
credit card information
is not revealed to any
other parties.
Q. Can you paint my portrait?
A. We specialize in many types of portraits
such as family, weddings,
children, pets or still-lifes
such as landscapes,
flowers, etc.
Feel free to contact
us at sales@arielartgalleries.com to discuss
your particular portrait
Q.
How can I contact you?
A. You may contact us anytime at sales@arielartgalleries.com. If
you would like to speak
to us live, please include
your telephone info
in the email and we
will call you promptly.
Q. How do
I protect my new painting?
A. Your new painting
is just starting to
cure. It will take
several years for
the oil to dry completely.
To protect your new
painting, here are
some guidelines:
- Please ensure that your oil is not
exposed to cleaning
solutions or any
liquids.
- Prevent exposure to sunlight and
other UV rays.
Over time, this
exposure will cause
the painting to
dry prematurely,
crack, and will
affect the pigmentation
(color) of the painting.
More facts about
fading and ultraviolet
light.
Q. How do
I take care of my
new painting?
A. With a sheepskin-type
or other natural duster,
dust lightly and frequently
enough to keep the
painting free from
lint and dust. Plastic
and feather dusters
tend to get caught
in the crevices of
the frame and may
damage the painting.
The corners of the
frame can be cleaned
lightly with a small,
soft paintbrush.
Q. I ordered
a painting with a
frame and the backing
has openings.
What are these openings
for?
A. The openings
are to allow the canvas
to breathe. Please
do not cover these.
Q: I ordered
a painting without
a frame. What
are my choices for
framing an original
oil painting?
A. The natural
beauty of the oil
painting can be enjoyed
in several ways:
1. Open-Back or Pre-Made Frames:
Stretch the canvas
on stretcher bars
and place in an open-back
frame. Many
frame shops carry
an assortment of pre-made
frames or can create
a custom frame
2. Gallery Wrap: Stretch
the canvas on stretcher
bars where the white
edges of the painting
are completely hidden
underneath the bars.
The painting can be
displayed in this
manner without a frame.
3. Dry Mount: The canvas is
mounted on board instead
of stretching. The
painting can be displayed
in this manner with
or without the frame.
Although this method
prevents stretching
the canvas, the process
may be difficult to
reverse.
CAUTION: Never place an oil painting behind glass.
Placing the oil behind
glass:
- Can cause the painting to bond
to the glass.
- Does not allow the painting to
breathe and properly
cure.
- Obscures and changes the natural
beauty of the
oil.
For the best experience and care in
framing your new painting,
we recommend a visit
to a professional
framer/frame shop.
They can discuss with
you their recommendations
and appropriate methods.
We can also frame
your new painting
and are available
to answer your questions
regarding framing.
Please contact us
at sales@arielartgalleries.com.
|
